Product Info

transcosmos provides IT Outsourcing services to optimize IT operations and support business growth. Our services cover IT helpdesk, system monitoring, software license management, and IT asset management. By integrating the latest security technologies and professional system maintenance services, we enhance system stability. With operational centers in Bangkok and Chiang Mai, we deliver fast and flexible services across Thailand.

■ Key Features
・Comprehensive IT Services
One-stop services including helpdesk, system monitoring, and IT asset management.

・Expert Support
Experienced IT professionals deliver high-quality support.

・Advanced Security Measures
Protect IT infrastructure using cutting-edge security technologies.

・Improved Efficiency and Cost Reduction
Reduce IT operational costs while improving efficiency through outsourcing.

■ Our Services
1. Support Desk Services
・IT Helpdesk: Quickly resolve system and technical issues.
・Business Helpdesk: Support business application usage and troubleshoot problems.
・Rollout Support: Assist with system deployment and updates.
・Back Office IT Systems: Support data management and system configuration.

2. Managed Services
・System Monitoring: 24/7 monitoring for stable system operations.
・Application Maintenance: Ensure smooth operation of business applications.
・Security Measures: Detect and prevent threats to provide a secure IT environment.

3. MDLM (Managed Device Lifecycle Management) Services
・License Management: Monitor and manage software license usage.
・IT Asset Management: Efficiently manage IT hardware and software assets.
・Service Request Processing: Support the implementation and management of IT services.
・Kitting & Installation: Initial setup and deployment of hardware and software.

■ Applications
・Strengthening IT Support: Reduce the burden on in-house IT teams and provide faster support.
・Operational Efficiency: Outsource daily IT tasks to focus on core business activities.
・Enhanced Security: Improve IT infrastructure safety with modern security measures.
・Cost Reduction: Optimize IT operational costs for better overall value.

transcosmos’ IT Outsourcing services help solve IT challenges for businesses domestically and internationally, improving operational efficiency and service quality. With operational centers in Bangkok and Chiang Mai, we ensure a fast and responsive service tailored to local needs.

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