Product Info

transcosmos provides Sales Back Office services to streamline sales support operations and help organizations increase revenue. Our services cover the entire sales process, including initiating contact, quotation and review, contract management, product delivery, customer inquiries, invoicing, collections, and after-sales service. By leveraging digital tools such as AI-OCR, RPA, and Rule Engine, we enhance accuracy and automate processes. With operational centers in Bangkok and Chiang Mai, we offer flexible services across Thailand.

■ Key Features
・Comprehensive Sales Process Support
Support every stage of the sales process, from initial contact to after-sales service.

・Utilization of Digital Technology
Implement AI-OCR, RPA, and Rule Engine to improve efficiency and reduce errors in operations.

・High-Quality BPO Services
Delivered by experienced professionals to ensure efficient and high-quality service.

・Cost Reduction and Operational Efficiency
Standardize and automate processes to reduce operational costs.

■ Our Services
1．Initiating Contact
・Manage campaigns and follow-up on prospective clients.
・Maintain a customer database and track interactions.

2．Quotation and Review
・Calculate and review pricing proposals.
・Prepare proposals and quotations.

3．Contract Management
・Draft contracts and manage application forms.
・Update and maintain contract data.

4．Delivery and Customer Inquiries
・Manage delivery arrangements and respond to customer inquiries.
・Operate inquiry centers for product and service information.

5．Invoicing and Collections
・Prepare and send invoices.
・Reconcile transactions and manage payments.

6．After-Sales Service
・Handle repair requests and coordinate repairs.
・Adjust and schedule maintenance services.

■ Applications
・Enhancing Sales Efficiency: Allow sales teams to focus on core tasks.
・Standardizing Processes: Centralize sales process management to minimize errors.
・Reducing Operational Costs: Use automation to minimize manual work and optimize costs.
・Improving Customer Satisfaction: Provide fast responses to inquiries and high-quality after-sales support.

transcosmos’ Sales Back Office services support the entire sales process for organizations, ensuring efficient and high-quality operations. With operational centers in Bangkok and Chiang Mai, we offer localized services tailored to regional needs.

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