Product Info

Digital BPO® by transcosmos is an innovative service that leverages digital technologies such as RPA (Robotic Process Automation), AI, and BPM (Business Process Management) to optimize back-office operations for businesses. This service promotes standardization, visibility, and efficiency in processes while incorporating best practices (Operational Excellence) to enhance client competitiveness. With operational centers in Bangkok and Chiang Mai, we offer rapid and flexible support across Thailand, tailored to the specific needs of each region.

■ Key Features
・Advanced Digital Technology Utilization
Utilize RPA, AI, and bots (Chatbots) to automate processes and enhance efficiency.

・Standardized and Transparent Processes
Analyze and standardize workflows to minimize errors and ensure smooth operations.

・Operational Excellence
Deliver efficient operations and high-quality outsourcing services.

・Flexible Customization
Design tailored solutions based on the specific needs and goals of clients.

■ Our Services
1．Automation (RPA, AI, bots)
・Use RPA for repetitive tasks and automate them.
・Leverage AI for data analysis and decision-making support.
・Automate inquiry handling and data collection with bots.

2．Business Process Management (BPM)
・Design, execute, monitor, and optimize workflows in an integrated manner.
・Build efficient workflows with continuous improvement.

3．Digital Platform Utilization
・Share and manage data in a cloud environment.
・Support the implementation and operation of efficiency-boosting tools.

4．Standardization and Knowledge Management
・Visualize and standardize workflows for consistent operations.
・Accumulate and share organizational knowledge to enhance efficiency.

5．Visibility and Analysis
・Analyze workflow data to identify bottlenecks and propose solutions.
・Provide dashboards for real-time performance monitoring and tracking.

■ Applications
・Process Automation: Use RPA and AI to automate repetitive tasks and increase productivity.
・Streamlining Workflow: Achieve seamless operations with standardization and BPM.
・Cost Reduction: Optimize operational costs through automation and efficiency improvements.
・Enhanced Data Utilization: Support strategic decision-making with detailed data analysis.

transcosmos’ Digital BPO® combines digital technology and best practices to streamline back-office operations and enhance organizational competitiveness.

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