Product Info

transcosmos (Thailand) Co., Ltd. provides contact center services to enhance customer engagement and improve business responsiveness. With operational bases in Bangkok and Chiang Mai, we offer flexible and internationally capable services for businesses in Thailand and abroad. Our services include contact center management, outbound sales, automated chatbot responses, and marketing research, all designed to strengthen customer relationships effectively.

■ Key Features
・Multilingual Support: Services extend beyond Thailand to international markets, including the ASEAN region.
・Utilization of Digital Channels: Leverages chatbots, social media, and digital channels for fast and efficient customer responses.
・Comprehensive Services: Covers not only contact center operations but also outbound sales and marketing research.
・Local Operational Bases: Provides quick and flexible services through centers in Bangkok and Chiang Mai.
・High-Quality Customer Experience: Focuses on customer satisfaction and enhancing brand value for businesses.

■ Our Services
・Contact Center Management: Professional teams handle customer support to ensure high-quality service delivery.
・International Operations: Multilingual services tailored to regional and cultural needs.
・Outbound Sales: Supports acquiring new customers and improving retention rates through telephone sales activities.
・Chatbots and Digital Channels: Efficient customer response using automated systems, social media, and web chat.
・Marketing Research: Delves into customer insights to support the development of business strategies.

■ Applications
・Multilingual Customer Support: Ideal for businesses expanding into the ASEAN region and international markets.
・Sales Support: Assists with entering new markets and improving customer retention.
・Enhancing Digital Channels: Optimizes customer responses using chatbots and digital channels.

The contact center services of transcosmos are the ideal solution for businesses looking to improve customer engagement and operational efficiency.

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