Business support service

MAT

Material Automation (Thailand) Co., Ltd. as a top-tier IT outsourcing service provider in Thailand, we possess the expertise and up-to-date knowledge in information technology and will deliver high-quality and cost-effective solutions tailored to your business. Also we have a team of engineers stationed at the head office in Bangkok, including MAT’s branches in Sriracha (Chonburi province) and Prachinburi provinces which makes us to be able to provide a comprehensive, fast service that responds to the needs of customers very well.

TheMSS Package (MAT System Support) – An all-inclusive package covering all IT aspects: The MSS, an annual package, provides comprehensive IT support and is ideal for businesses seeking full-fledged IT assistance. You have the flexibility to include the number of hardware devices you need in the service contract, enabling you to customize the package according to your business requirements. With this all-encompassing service, you can focus on core business activities while MAT takes care of all aspects of your IT infrastructure.

MSS packages cover the following services:

- IT Consulting: Expert guidance to improve and optimize your IT infrastructure and operations.
- PC Troubleshooting: Diagnosis and resolution of issues with computers, networks, software, and other technology devices.
- Helpdesk Support: Technical assistance and guidance for issue resolution.
- Onsite Support: Technical support direct to your organization.
- Preventive Maintenance: Care and prevention of potential issues with organizational equipment and systems to minimize future disruptions.
- System Development: Customized development of computer systems or software to meet specific business needs and requirements.
- Backup Solutions: Data backup and management services for data security and retrieval in case of risks or emergencies.
- Remote Service: Efficient remote support using technology to troubleshoot computer systems and software without physical visits, saving time and costs.
- Call/Email Service: Support and assistance provided through phone calls and emails.
- Reports: Detailed and transparent post-service reports for review and verification.