From a food processing manufacturer

"A vegetable washer that has only been purchased for a few months has stopped working."
"Machine makers don't come right away!"

We were urgently dispatched to SOS.

When I saw the state of arrival at the site (sorry to the customer)
due to apologizing for watering, there is almost no doubt that there is a problem in the control panel

So, we talked about keeping the customer calm while checking the situation again.

"In the case of electrical control, the support of the manufacturer is important."
"It is a loss as a result to break the relationship with the manufacturer and in some cases the maintenance contract."

Please explain and understand that

We will contact the machine manufacturer again,

Explain what seems to be the cause of the trouble and the situation and discuss with the machine manufacturer

The next day, we received a replacement board and

Board replacement while receiving online instructions from the machine manufacturer

After a trial run and operation check, it recovered at 11:00.

A gentle response unique to Thai engineers,
With the calm response of experienced Japanese engineers

The food processing manufacturer was also pleased that the loss was minimal.

We will undertake the work on behalf of the manufacturer who cannot travel to Thailand.

Japanese engineer who can speak Thai
Thai engineer fluent in Japanese

We will act on behalf of manufacturers who cannot travel from Japan to Thailand.

Even if we have a service base in Thailand, we will help manufacturers who lack manpower.